General Questions:
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What is Mushwaar?
Mushwaar is a free-floating car-sharing app that offers a convenient, cost-effective, and eco-friendly transportation alternative in Qatar. With our diverse fleet and flexible hourly or daily rental plans, you can enjoy the freedom of driving without the hassle of owning a car.
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Who can use Mushwaar ?
Mushwaar is available to anyone with a valid driver's license, a clean driving record, and a compatible smartphone. Users must be at least 18 years old to register for an account and meet our eligibility requirements.
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How do I get started with Mushwaar ?
To get started, download the Mushwaar app on your Android or iOS device, create an account, and provide the necessary information, such as your driver's license and payment details. Once your account is approved, you can start booking cars through the app.
Car Booking and Access
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How do I find and book a car?
Open the Mushwaar app, use the built-in map to find a nearby car, and reserve your desired vehicle by selecting the rental duration (hourly or daily). You can browse our fleet, which includes compact cars, sedans, luxury models, and electric vehicles.
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How do I unlock and lock the car?
To unlock the car, scan the QR code on the windshield or tap the "Unlock" button within the app. To lock the car after your rental, park the car in a designated service area, ensure it is parked legally and safely, and use the app to lock the car and confirm the end of your rental.
Billing and Payments:
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What are the costs associated with using Mushwaar ?
Rental rates depend on the selected vehicle type and rental duration. We offer hourly and daily rental plans, as well as special promotions and bundle offers. For more details, visit our Pricing and Plans page.
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When will I be billed for my rental?
You will be billed immediately after your rental period ends. Charges will be applied to the payment method associated with your Mushwaar account.
Safety and Insurance
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Is insurance included in my rental?
Yes, basic insurance coverage is included with every Mushwaar rental. However, additional insurance options may be available for purchase during the booking process.
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What should I do if I'm involved in an accident or the car is damaged during my rental?
In the event of an accident or damage, ensure the safety of all parties involved, contact the local authorities if necessary, and report the incident to our customer support team through the app or by phone. Do not leave the scene of the accident until you have documented the necessary information and received further instructions from our support team.
Troubleshooting and Support
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What should I do if I have technical issues with the app or car?
If you encounter any technical issues, first try restarting the app or your smartphone. If the issue persists, contact our customer support team for assistance.
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How can I contact customer support?
You can reach our customer support team through the app's support form, by email, or by phone. Our contact details are available on the Contact and Support page of our website.
